Howard Schultz Leadership Style

Howard Schultz Leadership Style: A Deep Dive into the Starbucks CEO's Approach

Introduction:

Howard Schultz, the iconic figure behind Starbucks' global success, isn't just a businessman; he's a leader who has profoundly shaped the company's culture and its impact on the world. His leadership style, a blend of charisma, empathy, and a relentless pursuit of excellence, is a compelling case study for aspiring leaders across various industries. This in-depth analysis will dissect the key elements of Howard Schultz's leadership approach, exploring his successes, challenges, and the enduring legacy he's built. We’ll examine his transformative vision, his emphasis on employee empowerment, and his unwavering dedication to building a strong brand identity. By understanding his methods, we can gain valuable insights into how to cultivate a successful and impactful leadership style.

1. The Transformative Visionary: Cultivating a "Third Place"

Schultz’s leadership wasn't just about selling coffee; it was about creating an experience. He envisioned Starbucks not merely as a coffee shop, but as a "third place" – a comfortable, inviting space between home and work where people could connect, relax, and recharge. This visionary approach transcended the transactional nature of business, focusing instead on building community and fostering a unique brand identity that resonated deeply with customers. His ability to articulate this vision and inspire his employees to believe in it was crucial to Starbucks' early success and continues to be a cornerstone of its philosophy. This vision wasn't imposed; it was carefully nurtured and communicated, creating a shared purpose that motivated employees at all levels.

2. Employee-Centric Approach: Investing in "Partners"

Unlike many CEOs who prioritize profits above all else, Schultz consistently emphasized the importance of his employees, whom he referred to as "partners." This wasn't just a PR strategy; it was a fundamental tenet of his leadership philosophy. He believed that investing in employees – providing competitive benefits, opportunities for growth, and a supportive work environment – would lead to increased productivity, loyalty, and ultimately, greater profitability. He pioneered initiatives like comprehensive health benefits and stock options, demonstrating a commitment to employee well-being that set Starbucks apart from its competitors and fostered a culture of loyalty and dedication among its workforce. This approach built a strong internal foundation crucial for the company's sustained growth.


3. Building a Strong Brand Identity: Beyond the Beverage

Schultz understood that a strong brand identity extended far beyond the product itself. He carefully cultivated a brand experience that included the ambiance of the stores, the quality of the coffee, the training of baristas, and the overall customer interaction. This holistic approach created a unique and recognizable brand personality that transcended mere transactions. The attention to detail, from the music played in the stores to the design of the cups, all contributed to the overall sensory experience, reinforcing the brand's image as a premium, high-quality, and welcoming space. This meticulous attention to brand building helped establish Starbucks as a global icon, commanding premium prices and fierce customer loyalty.

4. Navigating Challenges and Adapting to Change:

Schultz's leadership journey wasn't without its challenges. He faced criticism for various business decisions, including controversies surrounding labor practices and the rapid expansion of the company. However, he consistently demonstrated an ability to adapt and learn from his mistakes. His willingness to acknowledge shortcomings and adjust his strategies showcased a crucial element of effective leadership – the capacity for self-reflection and improvement. These experiences, both successes and setbacks, shaped his leadership philosophy and honed his ability to navigate complex business environments.

5. The Importance of Authenticity and Emotional Intelligence:

One of Schultz's most defining characteristics is his authenticity. He consistently communicated his values and vision with passion and conviction, fostering trust and loyalty among his employees and customers. His emotional intelligence – his ability to understand and manage his own emotions and empathize with others – played a significant role in his success. He understood the power of connection and the importance of building genuine relationships with his team and his customers. This ability to connect on a human level fostered a strong sense of community within Starbucks and contributed to its powerful brand narrative.

Article Outline:

I. Introduction: A brief overview of Howard Schultz's life and career, highlighting his impact on Starbucks.

II. Transformative Vision: Detailing Schultz's vision for Starbucks as a "third place" and its impact on the company's culture and brand.

III. Employee-Centric Leadership: Analyzing Schultz's approach to empowering employees and fostering a culture of loyalty and commitment.

IV. Brand Building and Marketing Strategies: Examining Starbucks' brand identity and how Schultz cultivated a unique and recognizable brand experience.

V. Challenges and Adaptations: Discussing the challenges Schultz faced and how he adapted his strategies to overcome obstacles.

VI. Authenticity and Emotional Intelligence: Highlighting the role of authenticity and emotional intelligence in Schultz's leadership style.

VII. Conclusion: Summarizing the key takeaways and the enduring legacy of Howard Schultz's leadership.


(The content above largely fulfills the outline provided.)


9 Unique FAQs:

1. What is Howard Schultz's leadership style best described as? A blend of transformational, employee-centric, and visionary leadership.

2. How did Schultz's background influence his leadership? His humble beginnings fostered empathy and a deep understanding of the importance of hard work.

3. What role did employee empowerment play in Starbucks' success? Empowered employees created a strong, loyal workforce crucial to the company's growth.

4. How did Schultz build such a strong brand identity for Starbucks? Through a holistic approach that encompassed every aspect of the customer experience.

5. What major challenges did Schultz face during his tenure at Starbucks? Rapid expansion, labor relations, and adapting to changing consumer preferences.

6. How did Schultz demonstrate emotional intelligence in his leadership? Through genuine connections with employees and a deep understanding of customer needs.

7. What is the significance of Starbucks as a "third place"? It created a unique social and community aspect beyond a simple transaction.

8. How did Schultz’s leadership affect employee benefits at Starbucks? He pioneered many programs focusing on health and financial well-being.

9. What is the lasting legacy of Howard Schultz's leadership style? A model of visionary, employee-focused leadership that impacted the industry and corporate culture.



9 Related Articles:

1. The Starbucks Success Story: A Case Study in Brand Building: Explores the marketing and branding strategies employed by Starbucks to achieve global recognition.

2. Transformational Leadership: Inspiring Change Through Vision: A broader discussion on transformational leadership principles, using Schultz as a primary example.

3. Employee Empowerment: The Key to Increased Productivity and Loyalty: An analysis of the importance of employee empowerment in creating a high-performing workforce.

4. Building a Strong Company Culture: Lessons from Starbucks: Focuses on the specific culture created by Schultz and its contribution to Starbucks' success.

5. Crisis Management in Business: How Starbucks Navigated Difficult Times: Examines how Starbucks handled challenges and maintained its brand image.

6. The Importance of Authenticity in Leadership: A discussion on authenticity as a key leadership trait, using Schultz as an illustrative example.

7. Emotional Intelligence in the Workplace: The Power of Empathy and Connection: Exploring the role of emotional intelligence in leadership and team dynamics.

8. Ethical Considerations in Business: Starbucks and Social Responsibility: Analyzes Starbucks' corporate social responsibility initiatives and their impact.

9. The Future of Coffee: Starbucks and the Evolving Consumer Landscape: Examines Starbucks' current strategies and future directions in a dynamic market.


  howard schultz leadership style: Onward Howard Schultz, Joanne Gordon, 2012-03-27 In this #1 New York Times bestseller, the CEO of Starbucks recounts the story and leadership lessons behind the global coffee company's comeback and continued success. In 2008, Howard Schultz decided to return as the CEO of Starbucks to help restore its financial health and bring the company back to its core values. In Onward, he shares this remarkable story, revealing how, during one of the most tumultuous economic periods in American history, Starbucks again achieved profitability and sustainability without sacrificing humanity. Offering you a snapshot of the recession that left no company unscathed, the book shows in riveting detail how one company struggled and recreated itself in the midst of it all. In addition, you’ll get an inside look into Schultz's central leadership philosophy: It's not about winning, it’s about the right way to win. Onward is a compelling, candid narrative documenting the maturing of a brand as well as a businessman. Ultimately, Schultz gives you a sense of hope that, no matter how tough times get, the future can be more successful than the past.
  howard schultz leadership style: Pour Your Heart Into It Howard Schultz, 2012-05-22 In Pour Your Heart Into It, former CEO and now chairman emeritus Howard Schultz illustrates the principles that have shaped the Starbucks phenomenon, sharing the wisdom he has gained from his quest to make great coffee part of the American experience. The success of Starbucks Coffee Company is one of the most amazing business stories in decades. What started as a single store on Seattle's waterfront has grown into the largest coffee chain on the planet. Just as remarkable as this incredible growth is the fact that Starbucks has managed to maintain its renowned commitment to product excellence and employee satisfaction. Marketers, managers, and aspiring entrepreneurs will discover how to turn passion into profit in this definitive chronicle of the company that has changed everything... from our tastes to our language to the face of Main Street (Fortune).
  howard schultz leadership style: From the Ground Up Howard Schultz, 2019-01-28 NEW YORK TIMES BESTSELLER • From the longtime CEO and chairman of Starbucks, a bold, dramatic work about the new responsibilities that leaders, businesses, and citizens share in American society today—as viewed through the intimate lens of one man’s life and work. What do we owe one another? How do we channel our drive, ingenuity, even our pain, into something more meaningful than individual success? And what is our duty in the places where we live, work, and play? These questions are at the heart of the American journey. They are also ones that Howard Schultz has grappled with personally since growing up in the Brooklyn housing projects and while building Starbucks from eleven stores into one of the world’s most iconic brands. In From the Ground Up, Schultz looks for answers in two interwoven narratives. One story shows how his conflicted boyhood—including experiences he has never before revealed—motivated Schultz to become the first in his family to graduate from college, then to build the kind of company his father, a working-class laborer, never had a chance to work for: a business that tries to balance profit and human dignity. A parallel story offers a behind-the-scenes look at Schultz’s unconventional efforts to challenge old notions about the role of business in society. From health insurance and free college tuition for part-time baristas to controversial initiatives about race and refugees, Schultz and his team tackled societal issues with the same creativity and rigor they applied to changing how the world consumes coffee. Throughout the book, Schultz introduces a cross-section of Americans transforming common struggles into shared successes. In these pages, lost youth find first jobs, aspiring college students overcome the yoke of debt, post-9/11 warriors replace lost limbs with indomitable spirit, former coal miners and opioid addicts pave fresh paths, entrepreneurs jump-start dreams, and better angels emerge from all corners of the country. From the Ground Up is part candid memoir, part uplifting blueprint of mutual responsibility, and part proof that ordinary people can do extraordinary things. At its heart, it’s an optimistic, inspiring account of what happens when we stand up, speak out, and come together for purposes bigger than ourselves. Here is a new vision of what can be when we try our best to lead lives through the lens of humanity. “Howard Schultz’s story is a clear reminder that success is not achieved through individual determination alone, but through partnership and community. Howard’s commitment to both have helped him build one of the world’s most recognized brands. It will be exciting to see what he accomplishes next.”—Bill Gates
  howard schultz leadership style: It's Not about the Coffee Howard Behar, Janet Goldstein, Howard Schultz, 2009 Leadership.
  howard schultz leadership style: The Storyteller's Secret Carmine Gallo, 2016-02-23 How did a Venice Beach T-shirt vendor become television's most successful producer? How did an entrepreneur who started in a garage create the most iconic product launches in business history? How did a timid pastor's son overcome a paralyzing fear of public speaking to captivate sold-out crowds at Yankee Stadium, twice? How did a human rights attorney earn TED's longest standing ovation, and how did a Facebook executive launch a movement to encourage millions of women to lean in? They told brilliant stories. In The Storyteller's Secret: From TED Speakers to Business Legends, Why Some Ideas Catch on and Others Don't, keynote speaker, bestselling author, and communication expert Carmine Gallo reveals the keys to telling powerful stories that inspire, motivate, educate, build brands, launch movements, and change lives. The New York Times has called a well-told story a strategic tool with irresistible power - the proof lies in the success stories of 50 icons, leaders, and legends featured in The Storyteller's Secret: entrepreneurs like Richard Branson, Sara Blakely, Elon Musk, Steve Jobs, and Sheryl Sandberg; spellbinding speakers like Dr. Martin Luther King, Jr., Bryan Stevenson, and Malala Yousafzai; and business leaders behind famous brands such as Starbucks, Southwest Airlines, Wynn Resorts, Whole Foods, and Pixar. Whether your goal is to educate, fundraise, inspire teams, build an award-winning culture, or to deliver memorable presentations, a story is your most valuable asset and your competitive advantage. In The Storyteller's Secret, Gallo explains why the brain is hardwired to love stories - especially rags-to-riches stories - and how the latest science can help you craft a persuasive narrative that wins hearts and minds. The art of storytelling can be used to drive change, says billionaire entrepreneur Richard Branson. And since the next decade will see the most change our civilization has ever known, your story will radically transform your business, your life, and the lives of those you touch. Ideas that catch on are wrapped in story. Your story can change the world. Isn't it time you shared yours?
  howard schultz leadership style: Lead From The Heart Mark C. Crowley, 2022-08-23 Leadership and engagement expert Mark C. Crowley shows how trading in the old business playbook for heart-led leadership strategies will create purpose-driven, dedicated employees and higher levels of performance. Revised and updated to address the needs of those managing Gen Z and millennial employees in addition to the latest global research on employee engagement. In this thoroughly revised and updated edition of his now classic book, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking: How to most successfully and sustainably inspire and manage other human beings in the post-pandemic era. · Nearly 50 million workers quit their jobs in the U.S. alone in 2021—a record number likely to be exceeded in 2022. · While we might imagine that an opportunity to earn greater pay is the key driver of this “Great Resignation,” research shows two-thirds of the reasons people leave jobs boil down to issues related to their engagement and overall well-being. · More specifically, people quit when they feel they aren’t valued, respected, appreciated, coached—or cared about personally—by their manager and organization. · Thanks in large part to the COVID pandemic and a global reset of what matters most to people in their lives, human beings have profoundly evolved in what they need and want in exchange for their work. · Consequently, a radical change in employee expectations demands that organizations and managers rapidly pivot by embracing leadership practices that match the moment. · The remedy to the Great Resignation is to adopt more humane ways of managing people knowing they inherently lead to infinitely greater engagement not to mention optimal employee performance. · In this new and updated version of his seminal and visionary book, Mark C. Crowley draws upon emerging medical and other scientific discoveries which prove it's the heart, not the mind, that drives human motivation and achievement. · While we’ve long been led to believe that human beings are essentially rational beings, new research shows that feelings and emotions far more often motivate human behavior and what people care about most and commit themselves to in their lives. · In light of this breakthrough understanding, it’s become incumbent upon workplace managers to pay great attention to their employees' emotional experience at work—far greater attention than any of us ever believed necessary. · Ironically, most of us were told the heart has no place in workplace management. In fact, most of us were taught that the heart acts like Kryptonite in leadership: it inherently undermines a manager's effectiveness - and lowers performance. · What makes this book so remarkable is that it brilliantly contradicts all those traditional beliefs and proves why people naturally and instinctively respond to managers who care about them personally and support their deep human needs. · To be absolutely clear, there's nothing soft or weak about the Lead From The Heart philosophy. Instead, it represents the future of workplace management and a roadmap to driving uncommon engagement, productivity and profitability when organizations around the world are wanting it most. · Rich with inspiring stories and illuminating research, this book proves that when you lead people with a greater balance of mind and heart, people naturally follow. And they also excel.
  howard schultz leadership style: Finding Your True North Bill George, Andrew McLean, Nick Craig, 2011-01-07 Based on Bill George’s bestselling book True North, this personal guide offers leaders a comprehensive method for identifying their unique “True North.” The book offers methods for personal reflection and includes targeted exercises that help leaders hone in on the purpose of their leadership and developing their authentic leadership skills.
  howard schultz leadership style: Snapshots of Great Leadership Jon P. Howell, Isaac Wanasika, 2018-10-03 Snapshots of Great Leadership describes leaders who have either accomplished amazing feats or brought destruction. Although the goals of these individuals were often quite different, the leadership processes they used were frequently similar. The opening chapter explains the latest theories of leadership. Each leader snapshot adds an important reality check to the theories and models described in most introductory leadership textbooks, making this a key text for students taking leadership courses. This new edition features additional women and international leaders, a new You Decide section, and a Conclusion that clarifies the differences between good and bad leaders.
  howard schultz leadership style: The Ultimate Leadership Style Dr. Ambrose e. Edebe, 2017-08-31 Servant leadership, as exemplified by Jesus, is what every Christian leader is called to. This ultimate leadership style is one of humility and self-sacrifice. You are a leader. Whether the venue is your church, a civic organization, a company, or your family, this book shows you that adopting Jesuss leadership example will transform your effectiveness. Leadership is influence, and no leader has had greater influence on the world than Jesus Christ. The lessons of his leadership style are practical, learnable skills that you can apply. Dr. Edebe examines the leadership Jesus modeled and uncovers Christlike qualities every leader needs, such as courage, gentleness, and truthfulness. But he doesnt stop there. With Jesus as the standard, Dr. Edebe considers how to deal with temptations and pressures you confront as a leaderfacing loneliness, handling criticism, using power wisely, and passing the torch to others. If you are in search of excellence in developing your leadership abilities, youll find no better guide than this close-up look at Jesusthe greatest leader who ever lived.
  howard schultz leadership style: For Love of Country Howard Schultz, Rajiv Chandrasekaran, 2014-11-04 A celebration of the extraordinary courage, dedication, and sacrifice of this generation of American veterans on the battlefield and their equally valuable contributions on the home front. Because so few of us now serve in the military, our men and women in uniform have become strangers to us. We stand up at athletic events to honor them, but we hardly know their true measure. Here, Starbucks CEO and longtime veterans’ advocate Howard Schultz and National Book Award finalist Rajiv Chandrasekaran of The Washington Post offer an enlightening, inspiring corrective. The authors honor acts of uncommon valor in Iraq and Afghanistan, including an Army sergeant who repeatedly runs through a storm of gunfire to save the lives of his wounded comrades; two Marines who sacrifice their lives to halt an oncoming truck bomb and protect thirty-three of their brothers in arms; a sixty-year-old doctor who joins the Navy to honor his fallen son. We also see how veterans make vital contributions once they return home, drawing on their leadership skills and commitment to service: former soldiers who aid residents in rebuilding after natural disasters; a former infantry officer who trades in a Pentagon job to teach in an inner-city neighborhood; a retired general leading efforts to improve treatments for brain-injured troops; the spouse of a severely injured soldier assisting families in similar positions. These powerful, unforgettable stories demonstrate just how indebted we are to those who protect us and what they have to offer our nation when their military service is done.
  howard schultz leadership style: Contemporary Business 2010 Update Louis E. Boone, David L. Kurtz, 2009-12-30 Opening new doors of possibility can be difficult. Contemporary Business 13e 2010 Update Edition gives students the business language they need to feel confident in taking the first steps toward becoming successful business majors and successful businesspeople. As with every good business, though, the patterns of innovation and excellence established at the beginning remain steadfast. The goals and standards of Boone & Kurtz, Contemporary Business, remain intact and focused on excellence, as always.
  howard schultz leadership style: Visionary Leadership Thomas E. Anderson, II,
  howard schultz leadership style: The Art of Authenticity Karissa Thacker, 2016-02-08 Leverage your authentic self into a valuable leadership strategy The Art of Authenticity is a guide to becoming a better leader by achieving your best self. All people bring different sides of themselves to various situations. This book will show you how to broaden and deepen your effectiveness by presenting the most appropriate side of yourself. Dr. Karissa Thacker is the management psychologist called on by over two hundred Fortune 500 companies to work with high potential leaders. This book provides you with her expert guidance, based on validated psychological research and artful application of psychological principles to actual business situations, to help you become an authentic leader. You'll learn how to lead through reflection, action, and conscious choice, and how to maintain your guiding principles while effectively leading your team. By replacing habitual reactions with authentic ones, you'll find that you're modeling good behavior and effective decision-making—and that authenticity is contagious. This guide equips you with the tools and skills you need to be the catalyst of positive change your organization needs. How do you remain authentic while being an effective leader? This book argues that the question isn't a duality. Authenticity is the best way to lead, and the only way to maintain sustainable success as an organization. This insightful guide shows you how to find your authentic self, and leverage that into an effective, executable leadership strategy. Become authentic in a way that befits your values Show loyalty, honesty, ethics, and consideration Maintain authenticity in leadership roles Make conscious choices instead of blind reactions Some are born to lead, other must be taught, but all leaders must work to retain their own values and basic sense of self. A simple pause can mean the difference between a knee-jerk reaction and an authentic decision, and the effects ripple throughout your organization. The Art of Authenticity is your guidebook to finding the true authentic leader within, and leading from the inside out for the long haul.
  howard schultz leadership style: True North Bill George, 2010-06-10 True North shows how anyone who follows their internal compass can become an authentic leader. This leadership tour de force is based on research and first-person interviews with 125 of today’s top leaders—with some surprising results. In this important book, acclaimed former Medtronic CEO Bill George and coauthor Peter Sims share the wisdom of these outstanding leaders and describe how you can develop as an authentic leader. True North presents a concrete and comprehensive program for leadership success and shows how to create your own Personal Leadership Development Plan centered on five key areas: Knowing your authentic self Defining your values and leadership principles Understanding your motivations Building your support team Staying grounded by integrating all aspects of your life True North offers an opportunity for anyone to transform their leadership path and become the authentic leader they were born to be. Personal, original, and illuminating stories from Warren Bennis, Sir Adrian Cadbury, George Shultz (former U.S. secretary of state), Charles Schwab, John Whitehead (Cochairman, Goldman Sachs), Anne Mulcahy (CEO, Xerox), Howard Schultz (CEO, Starbucks), Dan Vasella (CEO, Novartis), John Brennan (Chairman, Vanguard), Carol Tome (CFO, Home Depot), Donna Dubinsky (CEO/cofounder, Palm), Alan Horn (President, Warner Brothers), Ann Moore (CEO, Time, Inc.) and many others illustrate the transitions that shape the type of leaders who will thrive in the 21st century. Bill George (Cambridge, MA) has spent over 30 years in executive leadership positions at Litton, Honeywell, and Medtronic. As CEO of Medtronic, he built the company into the world’s leading medical technology company as its market capitalization increased from $1.1 billion to $60 billion. Since 2004, he has been a professor at the Harvard Business School. His 2004 book Authentic Leadership (0-7879-7528-1) was a BusinessWeek bestseller. Peter Sims (San Francisco, CA) established “Leadership Perspectives,” a course on leadership development at the Stanford Graduate School of Business and cofounded the London office of Summit Partners, a leading investment firm. Their Web site is www.truenorthleaders.com.
  howard schultz leadership style: The Leadership Style of Jesus Michael Youssef, 2013-08-01 No matter what leadership arena a person serves in—whether leading a family, a church, a civic organization, a company—adopting the leadership example of Jesus will make that person more effective and productive. Leadership is influence, and no leader has had greater influence on the world than Jesus Christ. The lessons of His leadership style are practical, learnable skills that anyone can apply today. Michael Youssef, who has executive experience in worldwide ministries, has examined the leadership Jesus modeled and suggests Christlike qualities every leader needs. But he doesn’t stop there. With Jesus as the standard, Dr. Youssef considers how to deal with the temptations and pressures leaders face, including ego, anger, loneliness, criticism, the use of power, and passing the torch to others. Men and women in search of excellence in developing their leadership abilities will find much to aid their quest in this close-up look at Jesus—the greatest leader who ever lived.
  howard schultz leadership style: Inside Coca-Cola Neville Isdell, David Beasley, 2011-10-25 The first book by a Coca-Cola CEO tells the remarkable story of the company's revival Neville Isdell was a key player at Coca-Cola for more than 30 years, retiring in 2009 as CEO after regilding the tarnished brand image of the world's leading soft-drink company. This first book by a Coca-Cola CEO tells an extraordinary personal and professional world-wide story, ranging from Northern Ireland to South Africa to Australia, the Philippines, Russia, Germany, India, South Africa and Turkey. Isdell helped put out huge public relations fires (India and Turkey), opened markets(Russia, Eastern Europe, Philippines and Africa), championed Muhtar Kent, the current Turkish-American CEO, all while living the ideal of corporate responsibility. Isdell's, and Coke's, story is newsy without being gossipy; principled without being preachy. Inside Coca-Cola is filled with stories and lessons appealing to anybody who has ever taken the pause that refreshes. It's also a readable and important look at how companies can market and govern themselves more-ethically and to great success.
  howard schultz leadership style: From the Ground Up Howard Schultz, 2019-01-28 Howard Schultz was born and raised in the Canarsie Housing Projects in Brooklyn, New York, the child of a fractured family--his father a bitter truck driver put out of work by an injury, his mother an optimist with dark secrets. Howard hid in the concrete stairwells at night, while his parents turned their apartment into a den of illegal activity, serving the local population of gambler and drinkers. By day he learned the hard lessons of the project playgrounds, as well as the consolations of a working-class community's spirit. He also learned what it meant to be on the wrong side of the American dream--and his own dream was to create a company that would take care of workers like his father, instead of discarding them, and bring people together instead of profiting from their isolation. But soon his ambitions grew even beyond that. This is the story of how Schultz did it, from the business trip to Milan as a young salesman that set him on fire with the idea of creating an American third place, to the struggles and reversals that marked the early, uncertain days of Starbucks, to Howard's encounters with baristas, managers, and customers around the country that transformed his sense of what Starbucks needed to become. He also tells the dramatic stories of a succession of major Starbucks initiatives that arose from this vision: the company's early, controversial expansion of benefits to same-sex couples; their push to create a fund to support small, local entrepreneurs during the depths of the recession; hiring programs for veterans and refugees; support for workers with undocumented relatives; initiatives around race and police violence; programs to raise starting wages, offer benefits to part-time employees, and provide free college to all staff. Throughout these compelling stories is a manifesto about the ethical obligations of powerful businesses in a time of radical inequality and dysfunctional government--and the responsibility we all have to prioritize our shared humanity over the destructive, mindless, and heartless incentives of capitalism.
  howard schultz leadership style: Heart, Smarts, Guts, and Luck Anthony K. Tjan, Richard J. Harrington, Tsun-Yan Hsieh, 2012 Examines the traits that define most people who achieve success, heart, smarts, guts, and luck, and helps readers to determine which traits they possess.
  howard schultz leadership style: The EQ Leader Steven J. Stein, 2017-05-01 A roadmap to success for tomorrow's leaders The EQ Leader provides an evidence-based model for exceptional leadership, and a four-pillar roadmap for real-world practice. Data collected from thousands of the world's best leaders—and their subordinates—reveals the keys to success: authenticity, coaching, insight, and innovation. By incorporating these methods into their everyday workflow, these leaders have propelled their teams to heights great enough to highlight the divide between successful and not-so-successful leadership. This book shows you how to put these key factors to work in your own practice, with clear examples and concrete steps for improving skills and competencies. New data from the author's own research into executive functioning describes the neurological aspects of leadership, and a deep look at the leaders of tomorrow delves into the fundamental differences that set them apart—and fuel their achievement. Leadership is changing, both in look and practice; strictly authoritative approaches are quickly losing ground as today's workers discover the power of collaboration and the importance of interpersonal awareness. This book provides step-by-step guidance for leading from within this space, with evidence-based approaches for success. Lead authentically to inspire and motivate others Support employee's needs and nurture development Communicate with purpose, meaning, and vision Foster ingenuity, imagination, and autonomous thinking An organization's success rests on the backs of its leadership. At all levels, true leadership is about much more than management and task distribution—it's about commitment, collaboration, nurturing talent, developing skills, fostering relationships, and so much more. The EQ Leader integrates the essential factors of successful leadership into a concrete blueprint for the future's leaders.
  howard schultz leadership style: Snapshots of Great Leadership Jon P. Howell, Isaac Wanasika, 2018-10-03 Snapshots of Great Leadership describes leaders who have either accomplished amazing feats or brought destruction. Although the goals of these individuals were often quite different, the leadership processes they used were frequently similar. The opening chapter explains the latest theories of leadership. Each leader snapshot adds an important reality check to the theories and models described in most introductory leadership textbooks, making this a key text for students taking leadership courses. This new edition features additional women and international leaders, a new You Decide section, and a Conclusion that clarifies the differences between good and bad leaders.
  howard schultz leadership style: Business Communication and Character Amy Newman, 2022-02-21 Discover how your communication conveys your character -- or who you are as a person -- as you learn to make effective written and oral communication choices in your professional and personal life. Master your own natural, conversational style to earn trust and respect, to differentiate yourself in your career, or to gather funding. This edition addresses today's most important business communication concepts as new self-reflection questions help you develop a deeper understanding of yourself to better communicate and reach personal and professional goals. A new communication model emphasizes character check, audience analysis, message and medium (CAM) within in-person, online or social media communication. Intriguing examples from real companies illustrate principles at work. You also learn to communicate within a team, resolve conflict and maximize the latest communication and collaboration technology tools. MindTap digital tools help you further refine your communication skills.
  howard schultz leadership style: Leadership Across the Globe Vipin Gupta, Montgomery Van Wart, 2015-07-16 Leadership Across the Globe aims to serve a growing interest in how to lead in a global or cross-cultural environment. This book focuses on the corporate setting, with illustrations, theories, and evidence from various regions around the world. The book includes coverage of culture and diversity issues in leadership, as well as a comprehensive, detailed exploration of the comparative aspects of leadership. Generously illustrated with cases, boxed profiles, figures, and examples from a wide range of organizations, this is a relevant resource for anyone seeking a leadership career on a global scale, in multinational enterprises, or in a multi-cultural context.
  howard schultz leadership style: Everything But the Coffee Bryant Simon, 2009 “Simon knows more about Starbucks—and about why so many Americans find perfection in their lattes—than anyone. He connects our deepest desires to be good, smart, ethical consumers with our equally strong yearning to consume in an authentic way. Our coffee, Simon shows, is us.”—Sharon Zukin, author of Naked City
  howard schultz leadership style: The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience Carmine Gallo, 2009-10-02 The Wall Street Journal Bestseller! Updated to include Steve Jobs's iPad and iPad2 launch presentations “The Presentation Secrets of Steve Jobs reveals the operating system behind any great presentation and provides you with a quick-start guide to design your own passionate interfaces with your audiences.” —Cliff Atkinson, author of Beyond Bullet Points and The Activist Audience Former Apple CEO Steve Jobs’s wildly popular presentations have set a new global gold standard—and now this step-by-step guide shows you exactly how to use his crowd-pleasing techniques in your own presentations. The Presentation Secrets of Steve Jobs is as close as you'll ever get to having the master presenter himself speak directly in your ear. Communications expert Carmine Gallo has studied and analyzed the very best of Jobs's performances, offering point-by-point examples, tried-and-true techniques, and proven presentation secrets in 18 scenes, including: Develop a messianic sense of purpose Reveal the Conquering hero Channel your inner Zen Stage your presentation with props Make it look effortless With this revolutionary approach, you’ll be surprised at how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way. “No other leader captures an audience like Steve Jobs does and, like no other book, The Presentation Secrets of Steve Jobs captures the formula Steve uses to enthrall audiences.” —Rob Enderle, The Enderle Group “Now you can learn from the best there is—both Jobs and Gallo. No matter whether you are a novice presenter or a professional speaker like me, you will read and reread this book with the same enthusiasm that people bring to their iPods. —David Meerman Scott, bestselling author of The New Rules of Marketing & PR and World Wide Rave
  howard schultz leadership style: The Power of Empathy in Modern Leadership: Leading with Heart Mohammad Zaripour, 2024-08-02 Leading with Heart: The Power of Empathy in Modern Leadership by Mohammad Zaripour is an essential guide for leaders seeking to navigate today’s fast-paced, interconnected world with empathy at the forefront. This insightful book explores the profound impact of empathetic leadership, offering practical strategies to inspire and motivate teams. Zaripour delves into the science of empathy, distinguishing it from sympathy and breaking down its various forms—cognitive, emotional, and compassionate. Readers will gain a deeper understanding of the psychological and neurological foundations of empathetic behavior, along with its vital role in leadership. Through real-world examples and case studies, the book reveals how empathetic leaders build trust, enhance communication, and foster collaboration. Key leadership traits such as emotional intelligence, active listening, and authenticity are emphasized, as well as practical techniques for conflict resolution, decision-making, and fostering innovation. Readers will also learn how to cultivate empathy within themselves and their organizations, creating a positive, supportive work culture. By addressing common misconceptions, challenges like burnout, and the future of leadership in the digital age, Leading with Heart provides leaders with the tools to effectively guide their teams with compassion and confidence. This book is a must-read for leaders at all levels who wish to build stronger, more resilient teams and lead with purpose. Mohammad Zaripour is an accomplished leader and author with extensive experience in project management, engineering, and leadership development. With a passion for empowering individuals and teams, he is dedicated to helping leaders harness the power of empathy to create positive, high-performing work environments. As a certified project management professional (PMP, PMI-ACP, PSM) and a seasoned engineer, Mohammad blends his technical expertise with a deep understanding of human dynamics in the workplace. His commitment to continuous learning and growth has shaped his approach to leadership, emphasizing emotional intelligence, active listening, and authentic communication. In Leading with Heart: The Power of Empathy in Modern Leadership, Mohammad shares his insights on how empathetic leadership can transform teams and organizations, offering practical strategies to inspire, motivate, and foster a culture of trust and collaboration. Through his work, Mohammad aims to equip leaders with the tools they need to lead with heart and make a lasting impact in today’s rapidly evolving world.
  howard schultz leadership style: Finding Your Leadership Style Keith Lamdin, 2012-04-12 This book will be attractive to all ministers who are seeking to understand how leadership works and why it can be so difficult. It would be useful as a study book for lay ministers as well and for all o take up a leadership role in local churches. It could also be attractive to lay people who as disciples seek to lead in their places of work with Christian values and behaviours.
  howard schultz leadership style: Strategic Leadership: Navigating Organizational Success Dr. Bhumika Achhnani, 2021-12-20 Learn how to navigate organizational success with strategic leadership principles. This book provides insights and practical advice for leaders aiming to drive performance and innovation within their teams and organizations.
  howard schultz leadership style: The 5C Leader W. James Weese Ph.D., 2018-09-10 Some leaders make it look easy. Others who have every opportunity to lead effectively make it appear impossible. One thing is certain with leadership: People notice it when it is absent. W. James Weese, a professor of leadership at one of Canadas top universities, advances the concept of leadership in his exciting book. In doing so, he argues that the best leaders exhibit 5C qualities: credibility, compelling vision, charismatic communicator, contagious enthusiasm, and culture builder. He explores how leaders can effectively: energize colleagues to solve problems; engage as a partner and a participant in the leadership process; develop a community of leaders committed to a clear vision; and open the way to greater clarity, alignment, and effectiveness. The author provides a thorough overview and theoretical grounding for each of his 5Cs in addition to exercises and a diagnostic tool so readers can assess their leadership strengths and areas for development. Discover the foundational components you must cultivate to inspire others, overcome challenges, and achieve results with the lessons outlined in The Five C Leader.
  howard schultz leadership style: Shift Ahead Allen Adamson, Joel Steckel, 2017-11-09 This book taps into both success stories and cautionary tales from others to provide you with a smart, calculated approach to knowing both: 1) when to change course and 2) how to pull it off. In a world that's changing faster and more furiously than ever, the ability to shift focus is critical. Why is it that some organizations can continually evolve to meet the times and the marketplace, and others can't? How do some companies always seem to know the perfect season to shift gears, as well as the rights methods to implement when doing so, while others go down sinking when a simple shift would’ve saved everything? Packed with insightful interviews from leaders at HBO, Adobe, BlackBerry, National Geographic, Microsoft, Kodak, and elsewhere, Shift Ahead explains how to: Spot warning signs that it’s time for a reinvention Overcome obstacles standing in the way of your company’s future goals Maintain authenticity when shifting gears Execute changes seamlessly, no matter how bold they are Today more than at any other time before, knowing when to shift, and how to do so successfully, is the key to remaining competitive. With Shift Ahead, this difficult yet imperative maneuver will become the key to your company’s long-term success!
  howard schultz leadership style: Culture Hacker Shane Green, 2017-04-05 HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY I LOVE THIS BOOK! —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization. —MARSHALL GOLDSMITH, executive coach and New York Times bestselling author Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority. —LISA BODELL, CEO of Futurethink and author of Why Simple Wins This is a must read for anyone in a customer service-centric industry. Shane explains the path to creating both satisfied customers and satisfied employees. —CHIP CONLEY, New York Times bestselling author and hospitality entrepreneur The question is not, does your company have a culture? The question is, does your company have a culture that fosters outstanding customer experiences, limits employee turnover, and ensures high performance? Every executive and manager has a responsibility to positively influence their workplace culture. Culture Hacker gives you the tools and insights to do it with simplicity and style. Culture Hacker explains: Twelve high-impact hacks to improve employee experience and performance How to delight and retain a multi-generational workforce The factors determining whether or not your employees deliver outstanding customer service
  howard schultz leadership style: Forged in Crisis Nancy Koehn, 2017-10-03 Presents a portrait of five extraordinary figures--Ernest Shackleton, Abraham Lincoln, Frederick Douglass, Dietrich Bonhoeffer, and Rachel Carson--to illuminate how great leaders are made in times of adversity and the diverse skills they summon in order to prevail.
  howard schultz leadership style: The Art of Authentic Leadership Sudip Dasgupta, 2023-04-03 The book The Art of Authentic Leadership: How to Build Trust, Drive Change, and Create a Lasting Legacy by Sudip Dasgupta focuses on equipping current and future leaders with the necessary tools to lead authentically in today's complex and challenging world. This guide delves into the importance of staying true to oneself while facing both good and bad times, making tough decisions, and uplifting others along the way. Sudip emphasizes that the world urgently needs leaders who can lead with authenticity, humility, empathy, ambition, and vision across various sectors. The book is structured around key leadership facets such as building trust, leading with emotional intelligence, and creating a legacy, supplemented with practical exercises, real-world case studies, and expert insights to help leaders develop and refine their authentic leadership style.
  howard schultz leadership style: The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (ENHANCED EBOOK) Carmine Gallo, 2012-10-19 Praise for THE APPLE EXPERIENCE There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience. --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book! --Garr Reynolds, author of Presentation Zen and The Naked Presenter At its core, this book is not about Apple. It's about delivering the best experience possible. --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. An exciting resource for any business owner in any country who wants to reimagine the customer experience. --Loic Le Meur, CEO, LeWeb Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business. --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today. --Peter Steinlauf, Chairman, Edmunds.com This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind the company's total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. This enhanced eBook includes seven bonus videos! Each one focuses on a different lesson for Apple-style success and provides great visuals of different Apple stores throughout the country.
  howard schultz leadership style: Judgment Noel M. Tichy, Warren G. Bennis, 2007-11-08 “With good judgment, little else matters. Without it, nothing else matters.” Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflicting demands, the quality of a leader’s judgment determines the fate of the entire organization. That’s why judgment is the essence of leadership. Yet despite its importance, judgment has always been a fairly murky concept. The leadership literature has been conspicuously quiet on what, exactly, defines it. Does judgment differ from common sense or gut instinct? Is it a product of luck? Of smarts? Or is there a process for making consistently good calls? Noel Tichy and Warren Bennis have each spent decades studying and teaching leadership and advising top CEOs such as Jack Welch and Howard Schultz. Now, in their first collaboration, they offer a powerful framework for making tough calls when the stakes are high and the right path is far from obvious. They show how to recognize the critical moment before a judgment call, when swift and decisive action is essential, and also how to execute a decision after the call. Tichy and Bennis bring their three-dimensional model to life with interviews with world-class leaders who have thrived or suffered because of their judgment calls. These stories include: • Jeff Immelt, CEO of General Electric, whose judgment to grow through research and development transformed GE into the world’s premier technology growth company. • Joel Klein, chancellor of the New York City Department of Education, who made tough calls about teachers, students, and parents while turning around a troubled school system. • Jim McNerney, CEO of Boeing, whose strategic judgment helped him reinvigorate his company and restore a culture of trust and respect. • The late general Wayne Downing, who found an unexpected opportunity in the midst of crisis when he led the Special Operations raid to capture Manuel Noriega. • A. G. Lafley, CEO of Procter & Gamble, who bet $57 billion to purchase Gillette and reinvent his company. • Brad Anderson, CEO of Best Buy, who made the call to commit totally to a customer-centric strategy and led his people to execute it. Whether you’re running a small department or a global corporation, Judgment will give you a framework for evaluating any situation, making the call, and correcting if necessary during the execution phase. It will show you how to handle the overlapping domains of people, strategy, and crisis management. And it will help you teach your entire team to make the right call more often. No organization can afford to neglect this crucial discipline—and no previous book has ever brought it into such clear focus.
  howard schultz leadership style: Leadership Blindspots Robert B. Shaw, 2014-03-25 Good leaders become great by skillfully managing their own vulnerabilities Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter is a comprehensive guide to recognizing and acting on the weak points that can impair effectiveness, diminish results, and harm a career. Written by a 30-year veteran of the leadership consulting industry and author of Trust in the Balance, the book contains examples, worksheets and surveys that illustrate the practical application of the advice presented. An online questionnaire helps readers discover their own leadership vulnerabilities, and the book provides a roadmap for creating a targeted plan to increase their awareness in the areas that truly matter. The blindspot risk is that leaders fail to respond to weaknesses or threats due to a variety of factors including the complexity of their organizations, over-confidence in their own capabilities, and being surrounded by deferential subordinates. Leadership Blindspots provides a useful model for understanding how blindspots operate and why they persist, but at the same time suggests real, actionable steps to improvement. The book details a range of techniques that make blindspots stand out in sharp relief, so action can be taken before severe damage occurs – to a leader or his or her company. Topics include: A framework to understand the threats posed by blindspots The four most important types of blindspots – self, team, company and markets Detailed case studies of blindspots in leaders across a variety of industries A summary of the most common leadership blindspots Corrective practices that help mitigate the risks that blindspots pose The one characteristic great leaders share is the constant desire for self-improvement. Good can always be better. These weaknesses and threats are called blindspots because they are invisible to the individual but have the potential to wreak havoc on one's reputation and long-term success. Identifying and fixing crucial problems is the leader's job, and sometimes the most debilitating problems are with the leaders themselves. Leadership Blindspots: How Successful Leaders Identify and Overcome the Weaknesses That Matter is the first step toward owning and addressing one's vulnerabilities and, as a result, becoming a more effective leader.
  howard schultz leadership style: Woke Leadership Priscilla Douglas, 2021-04-04 Praise for Woke Leadership:Noted leadership guru Priscilla Douglas combines written snapshots of business leaders she has known along with her own autobiographical insights to approach - iteratively - a rich description of what is involved in being a woke leader. Joshua Boger, Ph.D. Founder and CEO (former) Vertex PharmaceuticalsIn a time of profound change in which talent can increasingly work from anywhere and seek opportunities that maximize their impact, Priscilla lays out a compelling argument for re-imagining our notions of what an effective leader looks like in the 2020s. Breanna Zwart, President San Francisco Commission on the Status of WomenThrough her own experiences and stories about leaders she admires, Priscilla Douglas provides helpful practical guidance on how to stay alert to opportunities, move quickly, and value people - all in the service of diversity, innovation, and a better post-Covid world.Rosabeth Moss Kanter, Harvard Business School Professor and author of Think Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time.A new era of leadership is on the horizon. Priscilla Douglas, a renowned C-suite coach, explains how Woke leaders alchemize empathy and imagination to create purpose. This is a must read for leaders willing to step into enlightenment. Bonita C. Stewart, Vice President, Global Partnerships, Google and co-author, A Blessing: Women of Color Teaming Up to Lead, Empower and Thrive.ABOUT: Woke leaders are the stewards of an 'all in' equity economy; they are the sentinels for change. They live at the nexus of consciousness and compassion; and, in this book--Woke Leadership: Profits, Prophets & Purpose--I describe the experiences that create these leadership traits and I profile woke leaders and followers in action. Woke leadership is a continuum of noticing, appreciating, internalizing, and acting. They lead with purpose and compassion. This is not a how-to book, but a guide to the most effective, inspiring leadership I have had the privilege of witnessing in my 30+ years coaching and consulting in the C-suite.
  howard schultz leadership style: Building Family Business Champions Eric G. Flamholtz, Yvonne Randle, 2016-03-02 Building Family Business Champions provides a theoretically sound and practical framework for understanding the challenges that family businesses face. Drawing on three decades of consulting with more than 250 companies, their own experience running a family-owned firm, and sound research, Eric G. Flamholtz and Yvonne Randle explain that the success of these companies hinges upon the dual management of family functionality and the company's infrastructure. They present a set of managerial tools for planning, structuring the business, measuring performance, and managing culture. After laying this groundwork, they attend to issues that uniquely pertain to these companies, such as succession and the challenges of familial dysfunction. Finally, the book offers a set of short self-assessments that can be used in any family business. Richly illustrated with stories of companies at various stages of growth from around the globe, this book provides a comprehensive guide for building businesses that thrive from generation to generation.
  howard schultz leadership style: Leadership Peter G. Northouse, 2021-02-02 Adopted at more than 1,600 institutions in 89 countries and translated into 15 different languages! The market-leading Leadership: Theory and Practice by Peter G. Northouse presents an academically robust account of the major theories and models of leadership with a focus on how theory can inform practice. Northouse uses a consistent structure for each chapter that allows readers to easily compare and contrast different theories. Case studies and questionnaires provide students with practical examples and opportunities to deepen their understanding of their own leadership style. The fully updated Ninth Edition features a new chapter on inclusive leadership, 17 new real-world cases that profile leaders from across the globe, a new discussion on leadership and morality, and examples of timely issues such as leadership during the COVID-19 pandemic. This title is accompanied by a complete teaching and learning package.
  howard schultz leadership style: How Starbucks Saved My Life Michael Gates Gill, 2007-09-20 Now in paperback, the national bestselling riches-to-rags true story of an advertising executive who had it all, then lost it all—and was finally redeemed by his new job, and his twenty-eight-year-old boss, at Starbucks. In his fifties, Michael Gates Gill had it all: a mansion in the suburbs, a wife and loving children, a six-figure salary, and an Ivy League education. But in a few short years, he lost his job, got divorced, and was diagnosed with a brain tumor. With no money or health insurance, he was forced to get a job at Starbucks. Having gone from power lunches to scrubbing toilets, from being served to serving, Michael was a true fish out of water. But fate brings an unexpected teacher into his life who opens his eyes to what living well really looks like. The two seem to have nothing in common: She is a young African American, the daughter of a drug addict; he is used to being the boss but reports to her now. For the first time in his life he experiences being a member of a minority trying hard to survive in a challenging new job. He learns the value of hard work and humility, as well as what it truly means to respect another person. Behind the scenes at one of America’s most intriguing businesses, an inspiring friendship is born, a family begins to heal, and, thanks to his unlikely mentor, Michael Gill at last experiences a sense of self-worth and happiness he has never known before. Watch a QuickTime trailer for this book.
  howard schultz leadership style: Douglas McGregor, Revisited Gary Heil, Warren Bennis, Deborah C. Stephens, 2000-05-01 The words of Douglas McGregor, one of the fore-fathers of management theory and one of the top business thinkers of all time, cannot and should not be ignored. McGregor's vision of a more humanistic workplace may not have been widely accepted over three decades ago, but technological advancements that McGregor himself anticipated have paradoxically helped companies become more human. Viewing employees not as cogs in the machine but as living beings with individual goals-what McGregor called the human side of the enterprise-has proven to provide a remarkable competitive advantage. Now, with the rise of the networked economy, the growing power of frontline workers, and the shift in power from mass producer to individual consumer, authors Gary Heil, Warren Bennis, and Deborah Stephens assert that McGregor's ideas are more important and relevant than ever before. Douglas McGregor, Revisited emphasizes McGregor's lasting influence and updates his thinking with new concepts, fresh strategies, and modern implementation. This timely work traces McGregor's original thinking, which has emerged in current approaches that stress distributed leadership, open-minded appraisal techniques, and employee/customer commitment. Highlighted throughout with gems of wisdom in McGregor's own words, the book describes the value of his theories for today's managers. The authors carefully outline how to put McGregor's thinking into practice in your own business so you can: * Devise a better performance management system * Form and supervise effective management teams * Build cooperation instead of internal competition * Cultivate an intrinsically motivating, values-driven workplace * Create a cause worthy of employee commitment Also featured are examples from a host of companies and leaders who have flourished under McGregor's approach. Authoritative and highly instructive, Douglas McGregor, Revisited offers new generations of managers important lessons from history and from the field. Praise for Douglas McGregor, Revisited This book revisits in a contemporary manner the most important question facing management today: given what we know about human nature, how should work be managed so as to unleash the vast creative potential of human beings? The evidence is overwhelming that many people either come to an organization or can be appropriately led to exhibit the behavior McGregor characterized as 'Theory Y.' This book provides a 'how-to' approach for developing people at work and for establishing high performance organizations.-Joseph A. Maciariello, Horton Professor of Management Peter F. Drucker Graduate School of Management, Claremont Graduate University and Claremont McKenna College. Author of Lasting Value: Lessons from a Century of Agility at Lincoln Electric Douglas McGregor's seminal works, The Human Side of the Enterprise and The Professional Manager, debunked Taylorism and described a revolutionary way to manage people. He was the first to apply the findings in behavioral science to the world of business. Based on what had been learned about human behavior, McGregor explored the implications of managing people in a different manner than tradition dictated. The nature of work today makes McGregor's ideas more relevant than ever before. This important book applies his thinking to today's business world, proving again that the human aspect of work is crucial to organizational effectiveness. It also suggests how you can change your thinking and implement his ideas in your own business and workplace.